SEARCH FOR YOUR NEAREST PINT OF TIMOTHY TAYLOR'S WITH OUR PINT FINDER MAP - CLICK HERE

SEARCH FOR YOUR NEAREST PINT OF TIMOTHY TAYLOR'S WITH OUR PINT FINDER MAP - CLICK HERE

Cask Care - Troubleshooting

How to take perfect care of our beer (and keep it on top form)

No beer coming out of the pump, beer is hazy, beer is flat? Fear not, we've put together a list of the most frequently experienced issues in pubs, with handy tips to help solve any problem.

DOWNLOAD OUR CASK CARE BROCHURE

Problem

No beer is coming out of the pump

Potential issues

  • Is the barrel empty?
  • Make sure the tap is in the open position not closed.
  • Is a hard peg still in the barrel on horizontal dispense? Or is the valve still shut on vertical dispense?
  • Air lock in the line.
  • Blocked hop filter.
  • No electricity to electric pump (if fitted).
  • No gas to gas pump (if fitted).
  • Stuck fob detector float.

Problem

My beer won’t pull through easily

Possible issues

  • Check the gas bottle, is it switched on or possibly empty?
  • Is the gas assist motor switched on?
  • Check hard peg has been switched for soft peg, or the valve is open on vertical dispense.
  • Check hop filters are clean.

Problem

The pump is pulling through with air

Possible issues

  • Check seals and hop filters are in place.
  • Check all connections are tight.

Problem

My beer is lively when pulling through the handpull

Possible issues

  • Cellar temperature should be 11–13°C.
  • Are your lines clean?
  • Replace or add hop filters to create a better seal.
  • The beer is under-conditioned. How long has it been left to condition?
  • Has the drop line got a kink in it?
  • Is the beer being pulled or dispensed too quickly?

Problem

My beer is hazy

Potential issues

  • Cellar temperature should be 11–13°C.
  • Did you roll the barrel before tapping and venting?
  • If not on autotilt, have you tilted the cask after being on sale for 24 hours?
  • Has the barrel been knocked while on sale?

Problem

My beer tastes funny

Potential issues

  • Has the beer been on dispense longer than three days?
  • Are your lines clean?
  • Is your cellar clean and between 11–13°C?
  • Is the product past its Best Before Date?
  • Has the beer sat in the line overnight?

Problem

My beer is flat

Potential issues

  • Is your cellar temperature between 11–13°C?
  • Are you hard pegging or closing your venting tap between sessions?
  • The beer is under-conditioned. How long has it been left to condition?
  • Has the beer been on longer than three days?
  • Is your glassware clean and the glasswasher working correctly?
  • Are you dispensing the beer too slowly?

General Troubleshooting

Does it do the same when pulling through water?

  • If yes, then it’s most likely an equipment fault.
  • If no, it’s something to do with the handling of the beer (pegs, conditioning, sparklers).

Does it do it on all your other lines?

  • If yes, then most likely a gas or temperature issue for it to affect all the other beers.
  • If no, then most likely a single tap issue or issue with the handling of the beer (pegs, conditioning, sparklers).

And Finally

Our support beyond the brewery is second-to-none.

Each of our BDMs (Business Development Managers) around the country is Cask Marque accredited and we offer free cellar training to any pub who stocks our beers to try and guarantee they are always of the highest quality when served to your customers.

If you have any questions or need some further advice, please contact your local Timothy Taylor’s BDM, or call 01535 603 139. They are available Monday–Thursday: 8am–5pm and Friday: 8am–4pm.

For out-of-hours technical advice, please send an email to techservices@timtaylors.co.uk and somebody will be back in touch as soon as possible.

Cask Care Introduction

Learn more about the importance of cask conditioning, cellar hygiene, the Three Day Rule, cellar temperature, and the anatomy of a cask. An important starting point in serving a perfect pint of Taylor's.

LEARN MORE ABOUT CASK CARE

Download Our Cask Care Brochure

We know we can’t be on hand every time so we’ve put together this guide as a handy reminder of the steps to follow to ensure your pub can always deliver the perfect pint of Taylor’s for your customers.

DOWNLOAD OUR CASK CARE BROCHURE

Are You Horizontal or Vertical?

Stillaging and extraction of the beer can be done horizontally (our preferred method) or vertically.

HOW TO STILLAGE HORIZONTALLY   HOW TO STILLAGE VERTICALLY

All for that taste of Taylor's
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