Frequently Asked Questions

Have a question for us? There's a chance that someone has already asked us, so we've put together this useful set of FAQs to help you find the answer quickly. If your question isn't listed, please don't hesitate to contact us.

Do we do brewery tours?

Sadly we do not offer tours to the general public as we are a fully working brewery from Monday to Friday – and due to the age of the brewery there are a lot of narrow walkways, steep steps and gridded walkways etc. So for health and safety reasons we are not set up to conduct tours regularly.

Due to being asked frequently if we do tours, we have created a step-by-step look into our brewing process with an accompanying video tour.

our brewing process

Can I make a request for a charity?

We would love to be able to offer assistance to every charity that sends a request to us; however, we have a longstanding commitment to our local Sue Ryder Care hospice, Manorlands, as one of their corporate partners.

We do of course try and support charities however we can, so if you have a request for a local charity, please contact us.

Although we do appreciate that there are many very worthy causes. We receive letters and emails of request almost daily and would love to support them all but our commitment has to be to Manorlands.

read more about our charitable support

Do we have a brewery tap or shop onsite?

For many of the same reasons that we can't do brewery tours, we also don’t have a tap or shop onsite here at the brewery. If you do visit the brewery and are not expected, we will unfortunately have to turn you away as we don't have visitor facilities or any merchandise held here.

If you’re visiting the Keighley area and would like to try our beers, we would suggest a visit to one of the amazing pubs in our estate who serve our ales.

timothy taylor's pubs

Why can't I find Golden Best or Dark Mild in bottles?

Unfortunately, both our milds, Golden Best and Dark Mild currently aren't available in bottles. This is due to the fact that there just isn't the commercial demand to make them viable at the moment.

Bottling them does remain part of our ongoing conversations here at the brewery, but isn't something we expect to happen any time soon - however if they do become available we will send out an update.

discover our full bottled range

Why are your bottles more expensive on your webshop than in a supermarket?

While one would think we could offer the beer at a similar price as supermarkets, the savings we make by selling direct to you are offset by the costs of packaging materials and the people we have packing the orders (this does involve a fair bit of effort, including breaking down 8 packs into individual bottles; erecting the dividers and boxes, picking the stock, sealing the box, etc).

It's also worth noting that the only place you can find our full range of beers is on our webshop, no other supermarket currently offers this, and we also offer free delivery on all orders regardless of how much you spend, again not something that many other breweries or supermarkets offer.

We should conclude by saying that we feel that supermarkets under-price our beer, given our sales price into them and the quality and effort that we put into the bottle. However, retail price is totally theirs to control and they seem to prefer to price us alongside, and at the same price, as a lot of other beers they are purchasing, even though we know our price to them is substantively higher.

We hope this provides you with at least some explanation on our pricing, but wherever you buy our beers from we hope you continue to enjoy them.

visit our online shop

I work in a pub that serves your beers and would like some POS (beer mats, bar runners etc.)?

We at Timothy Taylor’s know that one of the most important roles involved in the enjoyment of our award-winning ales are the dedicated pub and wholesaler teams responsible for looking after our beer once it’s left our brewery. Without these hardworking individuals our ales would not be what they are and therefore we are 100% committed to providing ongoing industry-leading support to every stockist who supports us.

We have a wide range of tailored POS items which we offer for free to all stockists and we can support your business with second-to-none technical support through our Cask Marque-accredited Sales Team.

If you stock our beers and would like any POS sending to your pub - please contact our POS Logistics team.

Phone: 01535 682 196 | Email: POS@timtaylors.co.uk

find out more about the support we offer

Can I buy a cask from you for an event?

Unfortunately we are unable sell our 9 gallon casks of beer direct to the public due to liability and insurance restrictions, also issues with delivery and pick up. There are some alternatives though:

  • You can contact a wholesaler (however you sometimes need a wholesale account for this) – two that we usually deal with are LWC and Matthew Clark.
  • We sell bottles in large pack sizes on our webshop with free UK delivery regardless of how much you spend: https://www.timothytaylorshop.co.uk/beer/
  • If you definitely would like cask you can contact That Outside Bar Company who are our recommended suppliers of event bars: That Outside Bar Company UK Limited, That Bar Company, Giggleswick, Settle, North Yorkshire, BD24 9BP. TELEPHONE: 07887 507266

that outside bar company website

Can't find your question?

Use our contact form below and we'll get back in touch with you as soon as possible.